We accept orders and deliver to many countries worldwide, 60 different countries so far. We can accept payment by bank transfer, credit card and debit card online.

The following conditions and procedures apply.

Payment by Credit or Debit Card

• Credit/debit card orders must be placed using our online shop, this ensures that all possible security measures are taken. The payment is authorised immediately by the bank, but your card IS NOT DEBITED.
• We do not debit your card until we have reviewed the order, checked and confirmed accurate shipping costs with our shipping agents for the specific items you have ordered and if different from the online amount, contacted you to confirm you are happy for any changes to be made and give us your permission to complete the order. Please Note: If the shipping costs are correct and there are no other changes to be made, we will confirm by email that the order is being completed and debit the card.
• If for any reason we are unable to accept your card payment, we will contact you and give you the option to complete the order by bank transfer.
• Deliveries to destinations outside the UK require export documentation. We will contact you if there are any special requirements.

Payment by Bank Transfer

• When we receive your order, we will send you a proforma invoice by email, fax or conventional mail as required. The proforma invoice will include all the necessary details for you to make the transfer and to complete the order. On receipt of the payment, we will ship the goods.
• Orders may be placed by email, telephone (English only), in writing or online through our online shop.
• If ordering online, please complete the process as normal, but at the point where you would normally input your card details, click the “Switch to Offline Order button instead and we will receive your order then send you our proforma invoice.
• If ordering by any means other than our online shop, please email [email protected] with the product code, name, quantity required and delivery address
• Deliveries to destinations outside the UK require export documentation. We will contact you if there are any special requirements.

Shipping Costs

• Our online shopping basket will include an approximate shipping cost for a single package up to a given weight (you must complete the address section first). As our sale items range from packet to pallet sizes and weights, the cost shown may be over or under the true cost depending on what you have ordered.
• On receipt of your order, we will first confirm the accurate shipping information and if the cost is less that the figure quoted in the basket, we will automatically amend the order amount and process the order. Alternatively, if the shipping costs are more than the figure quoted in the basket, we will contact you with full details and ask your permission to continue. If paying by credit card, the card is not debited until we have your permission to complete the order.
• If extra export documentation such as Certificate of Origin are required, please let us know and it will speed up the order process. Any such information can be typed in the “special delivery instructions” section of the shopping basket.